Shipping Service:

• US Domestic:
  
  • Standard Shipping: 6 - 12 days.
  • Priority Shipping: 5 - 9 days.
    

• International: calculated at the Checkout step.
• Handling time (days) and transit time (days) in a week are calculated from Monday to Friday (excluding Saturday and Sunday)
• Total delivery time = Handling time (days) + Transit time (days)
• Order cut off: 12:00 AM - (GMT-05:00) Eastern Standard Time (New York)
  Timezone.

Shipping time is not including handing time (3-5 business days).

In case you want to upgrade to Priority Shipping, please contact us via email or chat.

Delivery Zones

Dearlycustom targets the domestic market (United States) and international market like Canada, United Kingdom, Australia,...

International buyers - What about customs? Will I be charged for duties or customs when my package arrives in my country?
Normally you don't need to pay any additional customs duties, we have already paid for all the costs.

However, we do have some restricted delivery zones which are:

• CU (Cuba)
• IR (Iran)
• KP (North Korea)
• SL (Sierra Leone)
• Palestinian Territories
• South Sudan
• Myanmar
• Crimea Ukraine
• Restricted Areas due to adverse politics and/or pandemic status

Estimation Time of Arrival

All items are made-to-order. This means that when you place your order, we embroider that item just for you, one at a time for the best quality!

Orders are processed when the payment is accepted.

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:

Production Time & Processing time

The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on the overall order volume.

• Production time: 1-3 business days
• Processing time: For outline designs, text, and dates, processing will occur during the day (except on Sundays and holidays). For full-color designs (for example, full-color custom dogs, full-color photos, etc.), the processing time is 1-2 working days.
• Total time: 3-5 business days

• When the order is ready to be shipped, a tracking link will be sent to your email so you can track your package all the way.
• In addition, orders during holidays (Mother's Day, Father's Day, Christmas) are not accepted for cancellation, but can be modified before production. Because orders will surge during the holidays, we must entrust some orders to professional manufacturers for processing. In order to ensure the fulfillment time, order information needs to be synchronized in real time and cannot be cancelled at will. I hope you can understand.
• Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 7-10 business days than the time frame below. We appreciate your patience as we ask you to hang tight a little longer.

Order Tracking

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-2 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

Incorrect Address

Make sure you provide the correct address at checkout because:

If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.

We are not responsible if your order gets delivered to the wrong address or returned to the sender. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.

For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

If you have any questions, please don't hesitate to contact us via: vip@dearlycustom.com